Frequently Asked Questions

If you have other questions, please visit the Shopify Help Center

What is Shopify?

Shopify is an e-commerce platform that allows anyone to create an online store and sell products. Whether you're an individual entrepreneur looking to start an online store or a traditional retailer looking to expand your business online, Shopify provides you with the tools and services you need.

Do I need technical experience to use Shopify?

No. Shopify is designed to be very user-friendly, and can be easily used even without technical background. With the drag-and-drop editor, you can customize the store appearance, add products, set up payment methods and more, all without writing any code.

How much does Shopify cost?

Shopify offers multiple pricing plans to meet the needs of businesses of different sizes:

  • Basic Shopify: $29/month
  • Shopify: $79/month
  • Advanced Shopify: $299/month

In addition, when using Shopify Payments to process payments, the transaction fee is 2.9% + $0.30 per transaction. All plans include a 14-day free trial period.

Can I customize my Shopify store?

Of course. Shopify provides over 100 professionally designed themes (free and paid) that you can customize according to your brand style. If you have programming experience, you can further customize your store by modifying HTML, CSS and JavaScript.

What payment methods does Shopify support?

Shopify supports multiple payment methods, including:

  • Shopify Payments (built-in payment gateway)
  • PayPal
  • Stripe
  • Alipay
  • WeChat Pay
  • Credit/Debit cards
  • And hundreds of other payment gateways worldwide

Shopify Payments is the recommended payment method as it integrates most closely with the platform and is the most convenient to use.

How does Shopify handle shipping and logistics?

Shopify provides comprehensive shipping management features:

  • Integration with major carriers (such as DHL, FedEx, UPS, etc.)
  • Real-time shipping rate calculation
  • Print shipping labels
  • Order tracking
  • Shopify Fulfillment Network (available in certain regions)

You can set different shipping zones, rates and delivery times to meet your business needs.

Does Shopify have a mobile app?

Yes, Shopify provides free iOS and Android mobile apps. With the mobile app, you can:

  • Manage products and inventory
  • Process orders
  • View sales reports
  • Receive sales notifications
  • Manage your store anytime, anywhere

This makes managing your online business more flexible and convenient.

Does Shopify support Chinese?

Yes, Shopify provides Chinese support, including:

  • Chinese interface
  • Chinese customer support
  • Renminbi settlement
  • Local Chinese payment methods (Alipay, WeChat Pay, etc.)
  • Integration with Chinese logistics providers

This makes it easier for Chinese merchants to use the Shopify platform to conduct e-commerce business.

Any other questions?

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